Privacy Policy

Effective Date: [Insert Date]

1. Introduction

This Privacy Policy describes how Mihal Apparel (OPC) Private Limited, doing business as FLASHYN (“we”, “us”, “our”), collects, uses, stores, processes, and discloses your personal information when you visit our website, create an account, place an order, participate in our rewards programs, upload content, or otherwise interact with our services.

By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please discontinue use of our services.

2. Information We Collect

We collect personal information to provide, improve, and secure our services.

Information You Provide

• Name

• Email address

• Phone number

• Billing address

• Shipping address

• Account information

• Order and purchase information

• Customer support communications

• Referral and rewards program participation details

• Images, photographs, reviews, feedback, comments, or other content voluntarily submitted by you

Information Collected Automatically

• IP address

• Browser type and version

• Device information

• Operating system

• Website usage data

• Pages visited and time spent on the website

• Cookies and similar tracking technologies

Payment Information

Payments are processed securely through trusted third-party payment providers. FLASHYN does not store complete credit card, debit card, UPI, or banking credentials on its servers.

3. How We Use Your Information

We use your information to:

• Process and fulfill orders.

• Manage customer accounts.

• Communicate with you regarding orders, support requests, and account-related matters.

• Provide customer support.

• Improve our website, products, and customer experience.

• Personalize content, recommendations, and offers.

• Send promotional emails, offers, and updates (you may opt out at any time).

• Administer loyalty programs, Store Credits, wallet rewards, referral benefits, promotional campaigns, and customer engagement initiatives.

• Verify eligibility for rewards, referrals, and promotional offers.

• Enable personalization features, virtual try-on experiences, style recommendations, and future shopping tools.

• Prevent fraud, abuse, unauthorized transactions, and misuse of our services.

• Comply with legal, regulatory, and contractual obligations.

4. User-Uploaded Images & Virtual Try-On Features

FLASHYN may offer features that allow customers to upload photographs, images, videos, or other visual content for purposes including but not limited to:

• Virtual try-on experiences.

• Size and fit recommendations.

• Style suggestions and personalization.

• Product visualization tools.

• Customer reviews and community content.

• Other shopping and engagement features.

By uploading any image or content, you represent and warrant that:

• You own the content or have the necessary rights and permissions to upload it.

• The content does not violate any law or third-party rights.

• You consent to the processing of the content for providing the requested services and features.

Uploaded content may be processed, analyzed, stored, modified, or transmitted using technologies operated by FLASHYN or trusted third-party service providers solely for providing and improving these services.

FLASHYN will not sell customer-uploaded images or visual content to third parties.

Customers may request deletion of uploaded content by contacting our support team, subject to technical, legal, operational, and security requirements.

5. Artificial Intelligence & Personalization Features

FLASHYN may use artificial intelligence, machine learning, conversational agents, recommendation systems, computer vision technologies, and similar tools to enhance customer experiences and improve our services.

These technologies may be used for:

• Virtual try-on experiences.

• Personalized product recommendations.

• Style and outfit suggestions.

• Size and fit recommendations.

• AI-powered customer support and shopping assistance.

• Automated chat and conversational experiences.

• Customer service automation.

• Website personalization and content optimization.

• Fraud prevention and security monitoring.

Interactions with AI-powered features may be processed, analyzed, and stored to improve service quality, accuracy, customer experience, and operational efficiency.

While we strive to provide accurate and helpful responses, AI-generated recommendations, suggestions, and outputs are provided for informational purposes only and may not always be accurate, complete, or suitable for every customer or situation.

Where applicable, AI-powered services may be provided through trusted third-party technology providers acting on our behalf.

6. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties when necessary to operate our business and provide our services, including:

• Payment gateways and payment processors.

• Shipping and logistics partners.

• Website hosting and cloud service providers.

• Analytics and marketing service providers.

• Customer engagement, loyalty, referral, and rewards platforms.

• Artificial intelligence and technology service providers supporting website features.

• Customer support and communication platforms.

• Legal, regulatory, or government authorities where required by law.

All third-party service providers are expected to process information securely and only for legitimate business purposes.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance your browsing experience.

• Remember your preferences.

• Keep you logged into your account.

• Analyze website traffic and performance.

• Improve website functionality.

• Measure marketing effectiveness.

• Personalize content and recommendations.

• Detect and prevent fraud.

You may disable cookies through your browser settings; however, certain features of the website may not function properly if cookies are disabled.

8. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill orders and provide customer support.

• Maintain customer accounts and transaction history.

• Administer Store Credits, wallet rewards, referral benefits, and promotional programs.

• Operate personalization and virtual try-on features.

• Comply with legal, tax, accounting, and regulatory obligations.

• Resolve disputes and enforce our agreements and policies.

Where permitted by law, we may retain certain records after account deletion for fraud prevention, security, legal compliance, and business recordkeeping purposes.

9. Your Rights

You may have the right to:

• Access your personal information.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information.

• Request deletion of uploaded images or content, where applicable.

• Opt out of marketing communications.

• Request information regarding how your personal information is processed.

To exercise any of these rights, please contact us at support@flashyn.com.

Please note that requesting account deletion may result in the loss of access to your Flashyn account, including any available Store Credits, Wallet balances, referral rewards, and promotional benefits, subject to our applicable policies.

10. Account Deletion

Customers may request deletion of their account by contacting our support team.

Upon account deletion:

• Access to the account will be permanently removed.

• Associated Store Credits, Wallet balances, referral rewards, and promotional benefits may be forfeited.

• Certain transaction records may be retained where required by law or for legitimate business purposes.

11. Data Security

We implement reasonable technical, administrative, and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. While we strive to protect your information, we cannot guarantee absolute security.

12. Third-Party Links

Our website may contain links to third-party websites, services, applications, or social media platforms.

We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review their privacy policies before providing any personal information.

13. Children’s Privacy

Our services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a minor without appropriate consent, we will take reasonable steps to delete such information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations.

Any updates will be posted on this page with an updated effective date. Continued use of our website after any changes constitutes acceptance of the revised Privacy Policy.

15. Contact Information

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

FLASHYN
Mihal Apparel (OPC) Private Limited

Email: support@flashyn.com
Website: https://flashyn.com