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FAQ
Find answers to common questions about our products, services, and policies.
Shopping Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
No, you would need an account created to make purchases and this allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
We accept all major payment methods UPI, Credit Cards, Debit Cards, Net Banking etc.
All our payments are processed via Razorpay.
All our payments are processed via Razorpay.
Yes, your payment information is secure. We use Razorpay to handle our payments.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order & Returns
Enjoy 7-day returns on eligible items. A nominal ₹50 return processing fee applies.
To request a return or exchange, please contact us within 7 days of delivery via WhatsApp or email with your order number and reason for the request.
Items must be unused, unworn, unwashed, and returned in their original condition with all tags and packaging intact. Once your request is approved, we will arrange a reverse pickup where service is available. If your location is not serviceable for reverse pickup, you will be required to self-ship the item to our warehouse at your own expense.
Please retain your shipping receipt and tracking details until the return or exchange process is completed.
Who pays for the return or exchange?
We offer one free size exchange on eligible orders. For refund requests, a ₹50 return processing fee will be deducted from the refund amount.
If reverse pickup is unavailable for your location, you will need to self-ship the item to our warehouse at your own expense. For any additional exchange requests on the same order, a ₹99 shipping and handling fee may apply.
Yes, eligible items can be exchanged for a different size, subject to availability. We offer one free size exchange within 7 days of delivery. To request an exchange, please contact us via WhatsApp or email with your order details.
Ordering from Flashyn
Simply browse our collection, select your preferred size, add the item to your cart, and proceed to checkout. Enter your shipping details, choose your payment method, and place your order. You’ll receive an order confirmation once your purchase is successful.
You can track your order anytime through our Order Tracking page: https://flashyn.com/my-account/bt-track-order. Tracking updates are also shared via email and SMS after dispatch.
We process orders quickly to ensure fast shipping. If you need to modify or cancel your order, please contact our support team as soon as possible. Once the order is shipped, modifications or cancellations may not be possible.
If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with your order number, clear photos, and a complete unboxing video showing the package being opened from the beginning. Claims submitted without a complete unboxing video or after 24 hours of delivery will not be eligible for replacement, exchange, or refund.